Customer Help Centre

What can we help you with?

If you can't find what you are looking for on our website, please get in touch - we are always happy to help.

Most Frequently Asked Questions

Yes, to book a collection online, you will need to register. It is quick and easy and will take less than two minutes.
we provide door to door shipping from Uk to Ghana which takes between 3-6 weeks only.
On our website or call our dedicated customer service team
Yes, we do. We sell boxes, drums and tapes.
Yes you can, although we recommend using our Jobyco branded packaging as they are firm, strong and secure.
If you want to change, you can call our office line please on 020 3695 6226 or make changes on your portal
yes there is a maximum weight of 60 kilos. However if the assigned Jobyco Driver believes it’s too heavy, then the items would have to be divided. As for size of the items, please call our dedicated team of customer services on 02036956226 to answer any queries you may have regarding size limits.
Yes there are, for a full and comprehensive list please see our Prohibited Items List.
No, they will not be charged for anything. They just need to receive and enjoy.
The customs reserve the right to examine our container at any time.
Yes we offer insurance from £25.
Yes you can via our Customer Portal.
We have a complaints form which can be found here.
All items have to be inspected before signing the delivery note.
How long your shipment arrives at the final destination in Ghana depends on the picking date in the Uk. Usually all items are distributed to the receipient's home in Ghana within four weeks from the picking date.
At Jobyco we do our best to bring your packages in an intact condition at their final destination. We however advice our customers whenever possible to use boxes and packaging materials that are in good condition.
If you must reuse a box, please make sure it is in an excellent condition with no holes, tears, rips or corner damage and that all flaps are intact.